COUNTRY UPDATED (18MAR2022):

United States, Canada, Australia, Mexico, France

Country:

Asia

Japan

South Korea

Thailand

Taiwan

China

Hong Kong

Austrasia

Australia

New Zealand

Russia

Russia

Middle East

Israel

Europe
(EC／nonEC)

United Kingdom

Ireland

France

Spain

Italy

Germany

Denmark

Sweden

Poland

Austria

Turkey

Portugal

Finland

Norway

Switzerland

North America

USA

Canada

South America

Brazil

Mexico

For all other area or country not listed, service stays normal. But for further enquiry, please contact us.

Situation might change rapidly, if any of the services is suddenly shut down, we will email you for further actions.

SHOPPING FOR A GIFT DURING THE PANDEMIC?

It is unfortunate that we are going to celebrate the holiday season in a pandemic, please be aware the current postal situation is expected to be much busier than previous years.

All shipping methods might encounter different levels of delay, if you’re shopping for a gift and you’d like to receive your order within a specific time, please consider express delivery (SF Express/Fedex*).

*Fedex is our top choice for the current situation, as their shipping time is more guaranteed.

For all other delivery service including economy service, please refer to the updates below as the service availability of different country varies.

If you have any question about delivery , please fill in the form at the bottom of this page or simply send us a email (info@somewherenowhere.net)

FAQ:

• If you have already placed an order, and you want to change your mind. Please email us for more information or arrangement.

• If you have already placed an order and only want to receive it once everything is over and safe, send us a email and we’ll keep your order safe for future delivery.

• If you have already placed an order, we will dispatch your order with any available courier service. If no courier service is available, we will contact you via email for further arrangement.

• If your order is on its way, but your country has suspended the postal service. Most likely the parcel will be rejected and returned to us. In the meantime, please contact us for further information.

GENERAL SHIPPING INFORMATION

DELIVERY

We aim to process your order within 1-2 working days. You will receive an email confirming that your order has been dispatched. For delivery method and duration, please refer to the table below.

ORDER

Please note that some of our products are hand made in house by our design team, so dispatch times may vary according to availability, it may take a few extra days to catch up on processing orders. Your patience is appreciated. 

Most orders require 1-2 working days for preparation before they are ready to be dispatched.

INTERNATIONAL SHIPPING

Customer will be responsible for all local tax/ custom charges involved. If in doubt please contact us for more information.

ALL ORDERS WILL NOW REQUIRE A CONTACT NUMBER TO DISPATCH (for tracking purpose/ local courier communication）

Free economy shipping with be provided for all orders over $USD 250. Tracking included.

FREE INTERNATIONAL SHIPPING ON ORDERS

OVER $USD 250

EXPRESS DELIVERY

We offer Express delivery via Fedex/DHL (service varies to different cournties.) . Please be sure to enter all required information at the checkout, or otherwise delivery will be put on hold.

FEDEX INTERNATIONAL PRIORITY

The delivery time for FEDEX INTERNATIONAL PRIORITY is 2-4 working days after dispatch.

* Please be noted if the delivery is resulted in local tax/custom charges, the delivery will be delayed. We advice you to contact your local FEDEX helpline with the tracking number if any urgent enquiries is required. Customer will be responsible for all local tax/ custom charges involved. If in doubt please contact us for more information.

DELAY?

Full tracking service is available for most destination. You will be able to find the tracking details in the dispatch confirmation. Please contact us if you're worried about your order. 

WORKING HOURS

We only ship orders Monday to Friday, 9am-5pm (GMT +8), and does not operate on public holidays. All orders placed during the weekend will be processed on the next working day.

HOLIDAY SEASON

If you want to guarantee a delivery for Christmas and other holiday times, please contact us : info@somewherenowhere.net for the latest delivery time. 

CANT FIND YOUR COUNTRY FROM DELIVERY OPTION?

You will be able to find the appropriate country at the checkout page, if you can't find your country while entering your billing details please send us a email and we'll expand our delivery areas as soon as possible. 

WRONG SHIPPING ADDRESS?

If you have entered a wrong shipping address/shipping address is no longer available, please contact us asap. If shipment is lost due to an invalid/wrong shipping address, refund will not be issued.

NEED HELP?

For sizing and delivery and returns information or anything else. Drop us an email!

Use the form below to email us about all your questions and concerns.