Shipping & Delivery

Updated: 26 April 2025

USA

• Some items shipped from our Hong Kong studio are temporarily unavailable for delivery to the U.S.

• If an item in your order is affected, you’ll receive an email update and a full refund.

• Products shipped from our Canada location are not affected.
  If you have any questions, feel free to contact us — we’re here to help.

Ukraine & Israel

• Shipping may not be available for certain areas. If we cannot ship your order, we’ll contact you for more details.

Other Countries

• All other regions are operating normally.
  For further questions, please reach out anytime.

If you need your order to arrive before Christmas or other holidays, please email us at info@somewherenowhere.net for the most up-to-date delivery timelines.

We process orders as quickly as possible.
Once your order is dispatched, you’ll receive a confirmation email with tracking (when available).
Delivery times vary by country and method — please refer to the delivery table on this page.

Some items are handcrafted by our studio team, so preparation times may vary.
Most orders require 1–5 working days before dispatch.
Thank you for your patience while we prepare your items with care.

Customers are responsible for any local taxes or customs fees.
If you’re unsure, feel free to contact us before ordering.

A contact number is required for dispatch (for tracking and courier communication).

We offer FREE international economy shipping on orders over USD $250.
Tracking is included.

We offer Express Shipping via FedEx / DHL (availability varies by country).
Please double-check that all information entered at checkout is correct — incomplete details may delay your shipment.

FedEx International Priority

• Estimated delivery: 2–4 working days after dispatch

• Customs delays may occur if duties/taxes are applied

• For urgent inquiries, contact your local FedEx office with your tracking number

• Customers are responsible for local customs and tax charges

Most destinations include full tracking.
You can find your tracking link in your dispatch email.
If your order is delayed or you’re worried about your parcel, just reach out and we’ll help.

We ship Monday–Friday, 9am–5pm (GMT-5).
We do not ship on weekends or public holidays.
Orders placed over the weekend will be processed the next working day.

Your country should appear at checkout.
If it doesn’t, email us and we’ll do our best to expand our shipping options for you.

If you entered the wrong address, please contact us immediately.
We’ll update it if the order hasn’t shipped yet.
If a parcel is lost due to an incorrect address, we cannot offer a refund.