Shipping & Delivery

USA & Restricted Area Updates:

USA: We’re currently navigating a few tiny bumps! Some items shipped from our Hong Kong studio are temporarily unavailable for delivery to the U.S. If your order is affected, don’t worry—we will notify you via email and issue a full refund immediately. Items shipping from our Canada studio are totally unaffected and ready to go!

Ukraine & Israel: Due to current logistics, shipping might be a little tricky. If we can’t get your order to you right now, we’ll reach out personally via email to chat about alternatives.

Everywhere Else: Service is running beautifully! If you have any questions about your specific location, just [Contact Us].

Order Processing Time

  • We aim to get your order moving as fast as possible! Most orders take 1–5 working days to prepare for dispatch.

    While most of our items are ready to ship, a few of our special pieces are crafted in-house by our design team. If your order includes one of these unique items, it might take just a tiny bit longer to perfect. We truly appreciate your patience, and you’ll receive a confirmation email the moment your package starts its journey!

  • Good news! Full tracking is available for almost all destinations. Once your order has been dispatched, we’ll send you an email with all your tracking details so you can follow its journey. If you have any concerns, please don't hesitate to Contact Us or message us with the form below.

  • Want your package to arrive in time for Christmas or a special holiday? To be safe, we highly recommend emailing us at info@somewherenowhere.net before you order. We can confirm the latest cutoff dates for your specific corner of the world!

  • Our studio is busy shipping orders Monday to Friday, 9am–5pm (GMT -5). We take a little break on weekends and public holidays, so any orders placed then will be processed with love on the very next business day.

  • Please double-check your delivery details! If you realize there’s a mistake, contact us immediately. Unfortunately, if an order is lost or misdelivered because of an incorrect address provided at checkout, we aren't able to issue a refund. Let’s make sure your package finds its way home!

Shipping & custom

  • We love sending our styles worldwide :D

    We are so happy to offer Free Economy Shipping (with tracking included) for all orders over $250 USD.

  • Shipping costs are calculated at checkout based on your location and the weight of your order. You can choose our standard Economy service or fly high with an Express option (via FedEx/DHL) if you just can’t wait to wear your new look!

  • Important Note: To ensure a successful delivery, all orders now require a contact phone number at checkout. This helps the local courier reach you if they have trouble finding your address or need to coordinate a drop-off.

  • Each country has its own set of rules! Please note that customers are responsible for any local taxes, customs duties, or import charges. These are set by your local government and are outside of our control. If you’re unsure, we recommend checking with your local customs office before ordering.

  • For our fastest service, FedEx International Priority usually takes 2–4 working days after dispatch.

    Note: Delivery may be slightly delayed if local customs or tax charges are applied. If your package is taking an unexpected nap in customs, we recommend calling your local FedEx helpline with your tracking number for the quickest update!

  • Can’t find your country in our list? Don't be sad! Send us an email and let us know where you are. We are always looking to grow the SWNW family and will do our best to add your country to our shipping map as soon as possible.

☁️ Your Fluff is on a Journey

From our studio to your doorstep.

We aren't a fast-fashion factory; we are a small team of creators. Every piece of SWNW is treated like a work of art before it leaves our hands :)

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NEED HELP?

Can't find your tracking details or need to report a super-urgent address change? Use the form below! To help us help you faster, please include your Order Number and pick the subject that best fits your question.