Shipping & Delivery

USA & Restricted Area Updates

USA: Partial Restriction in Effect - Some products shipped from our Hong Kong studio are currently unavailable for delivery to the U.S. If any item in your order is affected, we will issue a full refund immediately and notify you by email with the latest information. All other products shipped from our Canada studio remain unaffected. We apologize for any inconvenience.

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Ukraine & Israel: Due to logistical complexities, if shipping is temporarily unavailable for your order, we will reach out to you directly via email for more details and to discuss potential alternatives.

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Service for all other areas and countries not specifically listed above remains normal. If you have any further inquiries about your specific location, please Contact Us.

Order Processing Time

  • We aim to process your order as quickly as possible. Most orders require 1-5 working days for preparation before they are ready for dispatch. Please note: Some of our products are handmade in-house by our design team, so dispatch times may vary slightly based on availability and demand. Your patience is greatly appreciated! You will receive an email confirmation once your order has been dispatched.

  • Full tracking service is available for most destinations. You will receive an email confirmation with your tracking details once your order has been dispatched. If you have any concerns, please don't hesitate to Contact Us.

  • To ensure your package arrives in time for Christmas or other major holidays, we highly recommend contacting us before placing your order to confirm the latest delivery cutoff dates for your destination: info@somewherenowhere.net.

  • We ship orders Monday to Friday, 9am-5pm (GMT -5), excluding public holidays. All orders placed during the weekend will be processed on the next business day.

  • If you realize you have entered an incorrect or unavailable shipping address, please contact us immediately! Once an order is lost or misdelivered due to an invalid or wrong address provided by the customer, a refund cannot be issued.

Shipping & custom

  • We are pleased to offer Free Economy Shipping (with tracking included) for all orders over $USD 250.

  • Shipping costs are calculated at checkout based on your destination and the weight of your order. You can choose between our standard Economy service or an Express option (via FedEx/DHL) for faster delivery.

  • Important: All orders now require a contact phone number at checkout. This is essential for both tracking purposes and communication by the local courier to ensure a successful delivery.

  • The customer is responsible for all local tax, customs duties, and import charges involved in the delivery. These charges are imposed by your country's government and are outside of our control. If you have any concerns or require more information, please Contact Us or check with your local customs office.

  • For our fastest service, the estimated delivery time for FedEx International Priority is typically 2-4 working days after dispatch. Please note: Delivery may be delayed if local tax or custom charges are incurred. We advise contacting your local FedEx helpline with your tracking number if you have urgent inquiries regarding a customs hold.

  • If you cannot find your country in the delivery options while entering your billing details, please send us an email! We are always looking to expand our delivery areas and will aim to add your country as soon as possible.

 

NEED HELP?

Can't find tracking details, or need to report an urgent address change?

Use the form below for all inquiries related to tracking, customs, or delivery questions. For the fastest support, please include your Order Number and choose the subject that best fits your question.